Because we sell groceries and other consumable items, we don't offer refunds or returns unless your goods were damaged during or before delivery.
Every order is checked before it leaves us. If anything arrives damaged, please let us know as soon as you can, ideally within 24 hours of delivery. Send us your order number and photos of the damaged items on WhatsApp, and we'll look into it and make it right.
Sometimes an item sells out after you've placed your order. If that happens, we'll contact you to find a suitable alternative, or refund you for that item.
Our digital guides and toolkits have a 30-day money-back guarantee. Message us on WhatsApp for a refund.
To change or cancel an order, contact us as soon as possible on WhatsApp or by email, before it is dispatched.